FolliCel Six-Month Money-Back Guarantee
Six Months to See the Difference—or Your Money Back.
Hair progress takes time and consistency. The FolliCel 3-4-5 Protocol™ gives you practical milestones to watch for as you complete the full six-month protocol.
The FolliCel 3-4-5 Protocol™
Month 3: Watch for the first signs, including reduced shedding and stronger strands.
Month 4: Look for early visible progress, including short new growth.
Month 5: Assess changes in shedding, thickness, fullness, and overall hair quality.
Month 6: Give that progress time to become clearer and easier to evaluate.
Complete the full six-month FolliCel protocol. If you do not see visible improvement, you may request a refund under our Six-Month Money-Back Guarantee.
Simple by Design
This guarantee is designed to give you a clear, straightforward process. The requirements below document your starting point, confirm completion of the full protocol, and allow us to evaluate your claim fairly.
Our goal is for you to succeed with FolliCel. If you complete the protocol, satisfy the documentation requirements, and do not see visible improvement, the guarantee is here to protect your purchase.
Who Qualifies
The guarantee applies to customers who complete six qualifying bottles through either of these options:
- Purchase the Complete Six-Month FolliCel 3-4-5 Protocol™ Six-Pack.
- Complete six qualifying monthly purchases through a FolliCel subscription.
You may purchase your first bottle separately and begin your monthly subscription before purchasing your second bottle. Bottles two through six must then be purchased through consecutive subscription orders.
One-time single-bottle purchases alone do not qualify.
You do not need to accept a seventh bottle, remain subscribed after your sixth qualifying bottle, or purchase another six-pack to retain guarantee eligibility.
Qualifying products must be purchased through an authorized FolliCel sales channel.
Register Your Guarantee
Within seven days of starting your first qualifying bottle:
- Take clear beginning photos with your phone.
- Email the photos to register@getfollicel.com.
- Use the subject line:
FolliCel Guarantee Registration — Order #[YOUR ORDER NUMBER]
In the email, include:
- Your name
- Your order number
- The date you started FolliCel
Photograph your hairline, temples, part, top, and crown. Your face does not need to appear.
Use dry hair, clear lighting, and no hair fibers, concealing powders, or similar products. Choose angles you can reasonably repeat after completing the protocol.
Once the email is sent, your guarantee registration is complete. Keep your sent email for your records.
Complete the Six-Month Protocol
Take FolliCel consistently as directed for six months.
Keep each empty bottle after finishing it. You will need all six bottles to complete the claim documentation.
Submit Your Ending Photos
After completing the full six-month protocol, take ending photos of the same areas shown in your beginning photos.
Use approximately the same:
- Angles
- Lighting
- Distance and framing
- Hair condition
- Part placement or hairstyle
Beginning and ending photos are required as part of the guarantee process.
Photo Standards and Integrity
Beginning and ending photos must be original, clear, in focus and unaltered.
Blur, filters, retouching, digital manipulation, artificial hair enhancement, hair fibers, concealing powders, or other products or techniques that materially obscure the comparison may result in the claim being denied.
Core Beyond Naturals may review submitted photos and supporting documentation to confirm consistency, eligibility, and compliance with the guarantee requirements.
Requesting Your Refund
Submit your claim within 30 days after completing the six-month protocol.
Email claims@getfollicel.com with the subject line:
FolliCel Guarantee Claim — Order #[YOUR ORDER NUMBER]
Include:
- Your name
- Your original order number
- Your ending photos
- Proof of purchase for all six qualifying bottles
- Confirmation that you completed the full six-month protocol
Core Beyond Naturals will reply with a claim number and any remaining instructions.
Claims submitted before completion of the full six-month protocol do not qualify.
Photographing Your Empty Bottles
You do not need to mail the empty bottles back.
After receiving your claim number, place all six empty bottles together with the printed lot numbers and expiration dates facing the camera.
Submit one clear photo showing:
- All six bottles in the same image
- Each lot number
- Each expiration date
- Your claim number handwritten on paper beside the bottles
The lot numbers, expiration dates, and claim number must be readable.
Your Refund
After the required documentation is reviewed and approved, Core Beyond Naturals will refund the FolliCel purchase price actually paid for the first six qualifying bottles.
The refund does not include:
- Shipping charges
- Expedited-delivery charges
- Financing or interest charges
- Products other than the six qualifying FolliCel bottles
Purchases already refunded, reimbursed, disputed, charged back, credited, replaced, or otherwise compensated do not qualify for an additional refund.
Refunds will be issued to the original payment method whenever possible.
Additional Conditions
The Six-Month Money-Back Guarantee is limited to:
- One claim per customer
- One claim per household
- The first qualifying six-bottle protocol
- Products purchased through an authorized FolliCel sales channel
- The person who purchased and used the qualifying products
The guarantee is not transferable.
A claim may be denied when:
- Beginning photos were not emailed within seven days of starting FolliCel.
- Ending photos were not submitted.
- Beginning or ending photos were altered, filtered, manipulated, or materially obscured.
- Six qualifying bottles were not purchased.
- The qualifying subscription requirements were not completed.
- The full six-month protocol was not completed.
- The claim was submitted more than 30 days after completing the protocol.
- Proof of purchase cannot be verified.
- The required bottle photo is missing or unreadable.
- A qualifying purchase was already refunded, disputed, replaced, credited, reimbursed, or charged back.
- Fraudulent, misleading, or materially inaccurate information or documentation was submitted.
Core Beyond Naturals reserves the right to verify purchase history, product eligibility, registration records, photos, bottle documentation, and other information submitted in connection with a guarantee claim.
Product Tolerance and Safety
Do not continue taking FolliCel solely to qualify for the guarantee if you believe the product is causing an adverse reaction.
Stop use and contact Core Beyond Naturals promptly. Product-tolerance, safety, damaged-product, and fulfillment concerns are handled separately from the Six-Month Money-Back Guarantee.
Questions
For questions about the guarantee, contact:
support@getfollicel.com